VACANCY
Customer Support Agent
Kyiv, Ukraine / Chisinau, Moldova (Office)
Business Class — is a global travel product company from the USA. We sell business and premium class air tickets and offer the best price and service for your flight.
We are looking for experienced Customer Support Agents to join the team and want our Traveler Support professionals to deliver an excellent customer experience. You will assist and provide our clients with support for their reservations as they prepare to travel the world.
We provide a competitive base salary and monthly incentive bonus based on performance.
Requirements
- Proficient in both verbal and written English (upper-intermediate +)
- Effective communication skills to interact positively with customers
- High attention to details to ensure information is processed accurately
- Strong problem solving skills to address issues with good judgement and available resources
- Personal integrity
Good to have
- Prior experience in a call center or other customer service related environment is preferable (but not required)
- Proficiency with sales management software and CRM.
- Travel industry knowledge and GDS skills
Responsibilities
- Deliver the best personalized support to our clients while solving any issues related to their bookings
- Assist customers and provide consultation regarding travel rules, regulations, restrictions
- Be engaged in conversations with company’s clients while simultaneously navigate through various systems in a timely and efficient manner
- Process ticket exchanges and refunds as requested by traveler
- Handle the incoming requests using creative solutions
We offer
- Competitive salary
- Cool benefits (Airline tickets and hotels discounts; travel, trainings)
- Taxi compensation
- Professional training by industry leaders
- Motivational team-building activities
- Modern office downtown equipped with relaxing areas and complimentary supplies of water, tea, and coffee, snacks
- Flexible schedule
- In-house and offline events
- Career growth opportunities
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